Chad Dawson is an accomplished Information Technology Manager and Solutions Architect with over 26 years of experience in driving innovation within service center environments. They possess a Bachelor's degree in Management Information Systems and have held various roles, progressing from hands-on technical positions to executive-level oversight, including their current role at ServBeyond Solutions LLC since 2025. Previously, Chad held leadership positions at General Dynamics Information Technology and Iowa Foundation for Medical Care, focusing on performance analytics, workforce management, and identity management. Certified in ServiceNow Performance Analytics and NICE (NCP), Chad is dedicated to aligning technology with business objectives and fostering continuous improvement.
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