As the name suggests Service Xcellence was born out of passion seeing how many organizations struggle to break through in their delivery of services and products. The consultancy business was established to deliver quality products and services to its clients as well as equip other businesses with excellent skills to deliver their solutions to their clients under the Vision, “Providing Excellent Service Delivery and Skills for All”. Established under the Founder’s vast experience as an IT professional with more than 18 years’ worth of experience delivering measured, monitored and managed service to the customers, Service Xcellence is a wholly owned female Motswana citizen business which believes that every Organization, Department, Division and Unit, however small or big, can also measure, monitor and manage their services effectively and attain excellence.
At Service Xcellence, we take pride in our Mission “Measuring, Monitoring and Managing for High Quality Service”. What we deliver is never done until the client says it is done.
Service Xcellence is premised on the following 5 Core Values:
a.	Quality – delivering high quality service to all our customers
b.	Reliability – understanding the needs, we remain trusted to deliver the solution
c.	Consistency – we are focused and will do it over and over again until we get the desired outcome
d.	Versatility – we adapt, nothing is too difficult or impossible to do 
e.	Customer Experience – it is only done when the customer confirms it done

Service Xcellence BW

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