Lovi Thomas

Lovi Thomas has extensive experience in IT service delivery and management, currently serving as the Service Delivery and PreSales Manager at Serviceberry Technologies since August 2016, overseeing services for the Middle East region. Previously, Lovi held the role of IT Service Delivery Manager at Jumeirah Group from November 2014 to July 2016, where responsibilities included aligning service delivery strategies with business priorities and industry standards. Lovi's earlier roles include Sr. ITSM Consultant at Emitac Enterprise Solutions, Software Engineer at Hewlett Packard Enterprise, and Sr. Technical Support Engineer at AOL, encompassing a broad range of IT management and technical support expertise. Educational credentials include an ITIL Expert certification from EXIN, an MBA in Operations from Jaipur National University, an ADSE in Software from APTECH, and a B.Sc in Physics from Mahatma Gandhi University.