ServiceDesk Simulator is where people learn IT support by actually doing it. Users get a simulated corporate environment with a real ticket queue: password resets, network outages, software installs, angry callers. They take voice calls from AI-powered users, manage Active Directory, troubleshoot with ping and traceroute, and remote into broken machines to fix them. There's even a Teams-style chat where coworkers ping you, because that's what the job is like.

Over 20,000 people have used it to break into tech. Some are self-taught, some come through bootcamps, many are studying for CompTIA A+ and want practice that feels like work instead of flashcards.

Schools and training programs use classroom mode. Instructors assign tickets from a teacher dashboard, watch student progress in real time, and skip the part where they'd normally have to build a fake IT environment from scratch.
ServiceDesk Simulator was built by an IT professional who got hired through hands-on practice, without a degree. That's the whole idea behind the platform.

Free tier at servicedesk-simulator.com. Classroom and Pro plans available.

ServiceDesk Simulator

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ServiceDesk Simulator

Org chart

Teams

Offices

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