Nesreen Nasr is an experienced professional with a strong background in customer service and operations management. Currently serving as Operations Supervisor at ServiceFirst since November 2025, Nesreen oversees daily operations and manages key performance indicators to ensure a high-quality customer experience. Previous roles include Team Lead at Sutherland, where leadership of a customer service team focused on achieving targets and maintaining client satisfaction, and Customer Service Representative at Concentrix, specializing in telecommunications support. Nesreen has also completed several internships in the ceramics industry, gaining practical skills in production processes for tableware and sanitaryware. Educated at Helwan University Cairo, Nesreen holds a Bachelor's degree in Design and Applied Arts.
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