Alain Eid is a senior AI Solution Architect at ServiceNow, specializing in Intelligent Automation with a focus on the Gen AI (Now Assist) offering. With over 10 years of presales experience, Alain has demonstrated a strong ability to deliver clear messaging around strategic solutions that add value to clients. Previous roles include Lead Solutions Consultant at SuMO IT Solutions and Solutions Engineer at BMC Software, among others. Alain holds a Master’s degree in Electrical and Computer Engineering from the University of Windsor and a Bachelor of Engineering from Lebanese University.
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