Alexander Gray is a Principal Business Process Consultant at ServiceNow, specializing in IT service management. With extensive experience in the information technology sector, they previously held roles such as Senior Remedy Developer at The World Bank and Senior Remedy Architect at SAIC, where they led significant ITSM implementations. Alexander holds a degree in Engineering from Eastern Illinois University and has developed a strong skill set in Oracle Database and IT Service Management over their career. They are also a certified ITIL professional and have contributed to various leadership committees, mentoring initiatives, and strategic projects.
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