Andy Chen

Andy Chen is a Manager of Cloud Operations Program Management at ServiceNow, where they have been since 2015. Prior to this role, they managed various teams in site reliability engineering and global network operations, building 24/7 support systems and optimizing service performance at companies like ChinaCache and Cardiac Diagnostics Inc. Andy holds a Master's degree in Computer, Information and Network Security from DePaul University, earned in 2006. With a strong focus on project management and continuous improvement, they leverage their extensive experience to drive operational excellence.