Brooke Hendricks

Brooke Hendricks is a seasoned professional currently serving as the Sr. Director of Impact Engineering Portfolio Management at ServiceNow, where they oversee a $1.1 billion business focused on customer success tools. They previously held various roles at ServiceNow, including Sr. Director of Product Experience Insights and Director of Business Process Management, where they managed global teams and improved internal processes. Brooke's earlier experience includes positions at Microsoft, where they worked as a Project Coordinator II and Retail Technology Operations Incident Manager. They started their career as an Operations Manager at OpenTek LLC and K12 Insight, building skills in team management and operational efficiency. Brooke earned a B.A. in Drama from the University of Washington.