Caitlin Abrams is a Principal Technical Curriculum Developer at ServiceNow, bringing 14 years of experience in instructional design and curriculum development. They have specialized in security operations, IT Service Management, and higher education systems like Workday and PeopleSoft. Previously, Caitlin held roles such as Director of Education at Higher Technology Solutions and Consultant at Deloitte, focusing on change management and training for higher education clients. They earned a BA in Russian from Beloit College in 2008.
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