Claudio D.

Claudio D. currently serves as a Customer Success Guide at ServiceNow, where the role involves enhancing customer success through an AI-powered platform that automates workflows and promotes client adoption. Prior experience includes working as a Commerce Experience Advisor at Bloomreach, where Claudio D. advised over 40 accounts, achieving a 30% increase in adoption through strategic roadmaps, and as a Business Development Consultant at Synthesia, driving a 40% boost in customer engagement and facilitating C-suite meetings. Previous roles include an SDR at Deel, achieving an 87% conversion rate through tailored engagement strategies, and a Brand Manager at Louis Vuitton, successfully managing 200+ VIP accounts and exceeding sales targets. Claudio D. holds an MSc in International Marketing and Brand Management from Lund University and is currently pursuing an MSc in Computer Science & Data Analytics at St Mary’s University.