Dan Sheppard

Dan Sheppard has extensive experience in customer engagement and technical support within the education and technology sectors. At ServiceNow, Dan held roles as Engagement Manager, Senior Customer Engagement Manager, and Principal Customer Engagement Manager from August 2016 to February 2022. Prior to that, Dan worked at the Department of Education, Training and Employment (Queensland), where responsibilities included providing ICT support as a Team Leader and managing the transition of a website training program for over 1000 schools. Additional experience includes serving as Office 365 Release Manager and Office 365 Service Delivery Manager, focusing on release and incident management as well as vendor management and governance processes.