Daniel Ma serves as a Principal Consultant and Platform Architect with ServiceNow in the Customer Outcomes Team, focusing on establishing robust technical foundations and designing solutions that drive business results. With over 20 years of consulting experience, Daniel has worked with notable organizations such as IBM, Accenture, and Deloitte Consulting, delivering complex solutions for Fortune 500 clients across various industries, including healthcare and finance. Daniel's expertise spans IT Service Management, Cloud Computing, and Digital Transformation, with a proven record in utilizing methodologies like ITIL, Agile, and DevOps. They are known for their solution-oriented approach, collaborative spirit, and excellent interpersonal skills.
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