Douglas Macpherson is a seasoned professional with extensive experience in customer success and technical architecture. Currently serving as Principal Customer Success Architect at ServiceNow, Macpherson focuses on maximizing customer investment in the ServiceNow platform by collaborating with stakeholders across various levels and ensuring alignment with business needs. Prior roles include Executive Manager - Technical Information Security Officer at Commonwealth Bank, where responsibilities encompassed overseeing technical information security, and Systems Integration Lead at Macquarie Group. Macpherson's background features positions such as Enterprise Architect at Dimension Data and Technical Architect at BearingPoint, highlighting a strong foundation in systems integration and enterprise architecture.
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