Eric (Di) Liu is a Senior Staff UX Researcher specializing in AI/ML at ServiceNow, where they focus on GenAI for enterprise applications. Previously, they held roles at esteemed organizations including Microsoft and Meta, where they led teams in user experience research and contributed to data governance products. Eric's foundation in information studies was established at The University of Texas at Austin, following a Bachelor's degree from Sun Yat-sen University. Their diverse experience spans various sectors including chatbots, voice assistants, and AI development tools.
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