Eric Pinho is a Senior Principal Success Architect on the Customer Success Team at ServiceNow, where they drive client engagement and satisfaction. With a strong background in leadership roles, Eric has developed high-performing teams and implemented ITIL-based service management methodologies to enhance client retention and revenue growth. Previously, they served as Senior Director of Service Management at Sungard Availability Services, overseeing significant client accounts and achieving high satisfaction ratings. Eric holds a Bachelor of Science in Business Administration from Miami University, obtained in 1994.
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