Eric R. is a Senior Engagement Manager at ServiceNow, where they lead multiple large-scale professional services engagements and manage all aspects of project delivery. With 15 years of experience, they have excelled in driving digital transformation and ITIL excellence across various industries. Previously, Eric held roles at Deloitte Consulting, advancing from Business Technology Analyst to Manager, and also gained experience as a Project Manager at James Madison University and as an Energy Efficiency Intern at the Academy of Sciences of The Saarland. They are currently pursuing a Bachelor of Science in Integrated Science and Technology at James Madison University.
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