Eric Shefstad is currently a Sr. Manager in Site Reliability Engineering at ServiceNow, where they have been since 2018, focused on enhancing the reliability and efficiency of service delivery. Prior to this role, they served as Sr. Manager for Sustained Operations at ServiceNow from 2016 to 2018, leading global engineering teams in automating and refining production processes. They also held various positions at Time Warner Cable from 1996 to 2006, where they made significant contributions in change management, service improvement, and project management.
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