Eric Sim is a seasoned product manager and analyst with extensive experience in AI and machine learning infrastructure. Currently serving as a Senior Product Manager at ServiceNow since February 2020, Eric oversees the AI/ML infrastructure pipeline and system telemetry initiatives. Prior roles include Senior Product Analyst at ServiceNow, where Eric launched AI adoption products, and Product Analyst at Passage AI, focusing on NLU model development for chatbots. Additional experience includes positions at A^3 by Airbus, Google, and Facebook, highlighting expertise in data analytics, project management, and cross-functional collaboration. Eric holds a BS in Legal Studies and Asian American and Diaspora Studies from the University of California, Berkeley.
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