Evan Johnson is an accomplished professional with extensive experience in customer success management and environmental research. Evan began as an Instructor at Youth Science Institute, nurturing scientific curiosity in young learners. After completing an internship at SSAI focused on geospatial assessments, Evan held various roles in customer success at companies like Medallia and Optimizely, culminating in leadership positions. At Observe.AI, Evan served as Principal Customer Success Manager, overseeing a significant portfolio while developing organizational processes. Currently, as the Director of Customer Success Management at ServiceNow, Evan manages a global team, ensuring high account retention and customer satisfaction. Evan holds a degree in Geography and Environmental Studies from the University of California, Los Angeles.
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