Gerard D. is a Product Leader with over 15 years of experience at the intersection of AI, data, and customer experience. Currently leading the AI Futures team at ServiceNow, they focus on transforming innovative ideas into scalable solutions and guiding adoption strategies that maximize customer value. With a background in software engineering and an MBA in Entrepreneurship & Innovation, Gerard has developed enablement programs and shaped product roadmaps to align engineering with customer needs. Previously, they held significant roles at companies such as General Assembly, Attivio, and Lucidworks, demonstrating a commitment to empowering teams and driving measurable results in AI adoption.
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