Isha Arora is a Product Manager at ServiceNow, responsible for enhancing user productivity through the launch of self-service tools and AI/ML-powered features. Key achievements include the development of configurable dashboard capabilities and the revamp of legacy system alerts, resulting in improved user efficiency and customer satisfaction. Prior experience includes serving as a Senior Product Manager at Zenoti, where Isha led a cross-functional team to enhance the user experience of the Zenoti Mobile App and identified a $4 million MRR opportunity. Earlier roles include a Software Engineer position at Fidelity Investments, focused on automation and product development, and a Summer Internship at the same company. Isha holds a Bachelor's degree in Information Technology from the National Institute of Technology, Kurukshetra, and an MBA in Strategy and Marketing from the Indian School of Business.
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