James Ward is a seasoned professional in customer excellence, business transformation, and strategy, currently serving as the Sr. Director of Business Transformation & Strategy at ServiceNow. They previously held key positions at Cisco, where they managed corporate strategy and led global sales segment initiatives, and at The Boston Consulting Group, where they received the BCG Polaris Award for outstanding client impact. Additionally, Ward has experience as an associate at Silver Oak Services Partners, LLC, and has contributed to various organizations, including serving as Board President of Hearts and Minds Activity Center. Ward earned an MBA from Northwestern University's Kellogg School of Management and a BBA in Finance from the University of Notre Dame.
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