Jonathan H. is a Senior Platform Architect at ServiceNow, a position held since 2024. Previously, they served as a Principal Architect and Technical Practice Lead for ServiceNow SPM/ITBM at Cask from 2023 to 2024, where they managed a team and oversaw implementations. With a background in system administration from Penn State University, they advanced their expertise in ServiceNow roles while completing a Master's in Enterprise Architecture and Business Transformation, expected in 2025. Jonathan has also gained significant experience through various roles in IT management and service delivery since 2001.
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