Laura Thelen is a Staff Product Designer specializing in Conversational AI at ServiceNow, bringing over 20 years of user-centered design experience in technology. They have previously held roles such as Senior UX Design Lead at McAfee and Staff Product Designer at Mux, where they focused on developer tools and user experience. Laura also served as a Senior Product Designer at New Relic, where they designed machine-learning-powered experiences for DevOps users, and held various positions in UX design, including at Accenture and Intel Corporation. They are currently pursuing a Bachelor of Arts in Art History at the University of Illinois at Urbana-Champaign, having earned a Master of Science in Human-Computer Interaction from DePaul University.
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