Leilani Loo

Leilani Loo is a Senior Project/Program Manager at ServiceNow, where they focus on driving meaningful process improvements and collaborating with international teams on complex challenges. They have extensive experience in process improvement, data analytics, and supply chain management, having previously held roles such as ITSM Governance Analyst Intern at ServiceNow and Global Logistics Intern at Cepheid. Leilani's educational background includes a Bachelor's and a Master's degree in Industrial Engineering from California Polytechnic State University-San Luis Obispo. They are passionate about learning and continuously seek new challenges to enhance outcomes in their field.