Mark Heinzer

Mark Heinzer is a seasoned professional with extensive experience in account escalation management and customer relationship management across multiple technology organizations. Currently serving as a Senior Accounts Escalation Manager at ServiceNow, Mark focuses on enhancing customer interactions and fostering satisfaction with products and services. Previously, as a Senior Leader in the Critical Accounts Program at Uniphore, Mark successfully led cross-functional teams to resolve critical customer issues while ensuring service level agreement commitments were met. Mark’s prior roles include managing critical accounts at Cohesity, where strategic issue resolution and high-level escalation management were key responsibilities, and various positions at Cisco, where Mark provided advanced technical support and managed relationships with major U.S. service providers and financial institutions.