Mark Stephenson is a Senior Technical Support Manager at ServiceNow, overseeing the Performance and Reliability Technical Support Team for the EU Regulated Market since 2023. Previously, they held various roles in technical and customer support, including positions at Arcserve and CA Technologies, focusing on managing complex issues and mentoring team members. Mark obtained a Master of Business Administration in International Business Management from the University of Madras and is currently pursuing diplomas in Artificial Intelligence for Business and Digital Business Analysis at UCD Professional Academy. Their extensive experience in technical support and customer service highlights a commitment to enhancing team performance and customer satisfaction.
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