Max Pham

Max Pham is an experienced professional in product management and technology solutions, currently serving as a Director at ServiceNow since July 2018. In this role, Max leads inbound product management for the Impact Digital Experience, achieving a significant exceedance of annual contract value goals and contributing to strategic roadmaps. Previous positions include Staff Product Manager for Now Learning, where Max managed product lifecycles and established prioritization processes, and Manager of Solution Consulting, optimizing team performance through agile practices. Max's career includes extensive experience in software development, project management, and team leadership across various organizations, including Washington State Technology Services and the Office of Chief Information Officer. Education includes an Executive MBA from the UW Foster School of Business and degrees in Computer Science, Psychology, and Drama from Washington State University and Western Washington University. Additionally, Max has been involved in community initiatives such as serving on the Technology Advisory Committee at South Puget Sound Community College.