Michael Chan is a digital transformation strategist who specializes in customer engagement through innovative technology. They currently serve as the Customer Digital Director for Customer & Industry Workflow at ServiceNow, overseeing strategic initiatives in Asia. Previously, they held key leadership roles at SAP Customer Experience, where they managed teams and guided organizations in adopting advanced technology solutions. With extensive experience across multinational companies, Michael has a proven track record in account management and sales, particularly in the financial services and petrochemical sectors. They hold a degree from UNSW and are focused on expanding their international exposure in account management.
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