Michael K. is a seasoned Customer Success Manager currently employed at ServiceNow since July 2023. Prior to this, Michael held a Success Manager position at Salesforce from November 2021 to May 2023, providing consultative support to High Tech Enterprise customers for effective Salesforce utilization. Experience at PGi (October 2016 - September 2021) included customer success management for a SaaS product focused on virtual events, alongside a role as Senior Technology Communications Manager, where Michael facilitated communication between various departments on software releases. Earlier in the career, Michael worked at Disney Parks & Resorts as a Restaurant Guest Experience Manager, overseeing numerous staff in a high-volume setting, and began at The Walt Disney Company as a Campus Representative, significantly boosting recruitment efforts for the Disney College Program. Michael earned a Bachelor of Science degree in Arts Technology from Illinois State University in 2010.
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