Michael Kaplan, MBA, is a Senior Customer Success Manager at ServiceNow and a Certified NBPA Agent. They hold a Master of Business Administration from the University of Maryland's Robert H. Smith School of Business and a Bachelor of Business Administration in Sports Management from High Point University. Previously, Michael gained experience as a Basketball Program Intern at DeMatha Catholic High School and held various roles including Team Administration Intern at D.C. United and AML/Master Data Analyst at State Street. They served as the Head of Customer Success at Bravium Consulting Inc. from 2020 to 2023.
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