Patrick Dunn is a Senior Manager and APJ Regional Lead for Platform Technologies at ServiceNow, where they lead a global team dedicated to technical support and customer satisfaction. Previously, from 2019 to 2021, they served as a Senior Major Incident Manager for Asia Pacific & Japan and held various roles at ServiceNow, showcasing their expertise in technical support and incident management. Earlier in their career, Patrick worked as an ICT Support Officer at De La Salle College Caringbah and Our Lady of Mercy College, and as a Senior Network Engineer at PwC Australia. They hold a Bachelor of Information Communication Technology, specializing in Network and Systems Management, from the University of Wollongong.
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