Pratap Kumar is a Senior Program Manager for Enterprise Data Analytics at ServiceNow, bringing over a decade of experience in the IT industry, specializing in service delivery and ITIL process management. They have held various roles, including Service Lead at IBM and Lead Trainer at A2A IIMTCS PVT LTD, where they shared their expertise in ITIL and Agile methodologies. Pratap has also worked as a Scrum Master and Agile Coach at WNS Global Services, demonstrating leadership across different IT service delivery functions. Passionate about training, Pratap leads the ITIL practice and conducts sessions based on their practical experience in the field.
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