Priya .

Priya is a seasoned professional with extensive experience in technical support and academia. Currently serving as a Sr Technical Support Engineer at ServiceNow since June 2021, Priya has held multiple roles focused on integrations and service management. Prior experience includes a position as Academic Staff at Macquarie University, where tutoring and coursework facilitation for networking units to undergraduate and postgraduate students were key responsibilities. Additionally, Priya has worked as a CCNA Trainer at ITRoute and gained practical networking skills as a Network Engineer Mentee with Cisco Meraki. Educational qualifications include a Master's degree in Information Technology from both Swinburne University of Technology and Macquarie University, complemented by a Bachelor's degree in Computer Science from COMSATS Institute of Information and Technology and Lancaster University. Prior roles also include IT Operations Officer at Telenor, overseeing IT operations and infrastructure management.