Ray Perry is an experienced professional in account escalation and problem management, currently serving as a Senior Account Escalation Manager at ServiceNow since April 2014. Prior to this role, Ray was the Lead Problem Manager at Cognizant from January 2011 to March 2014. Ray's career began at Cegedim Rx as a Problem/Project Manager and then progressed to positions at Hewlett-Packard as a Problem Manager from May 2008 to January 2011. With a solid background in IT management, Ray Perry possesses extensive expertise in addressing and resolving complex issues within enterprise environments.
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