Ruby Philipose

Ruby Philipose is a ServiceNow Senior Solutions Consultant at ServiceNow, bringing over 15 years of experience in IT service management (ITSM). Previously, Ruby held various roles, including Lead ITSM Program Manager at ERCOT, where they improved governance and strategy for the ITSM program. Ruby also worked as a Senior Business Analyst at The University of Texas at Austin, leading ServiceNow implementation efforts. Additionally, Ruby contributed to technology service management at Dimensional Fund Advisors and has a background in help desk operations with the Houston Rockets and Railroad Commission of Texas.