Ryan Edwards is a seasoned professional in the IT support and ServiceNow administration domain, currently serving as a Senior Support Account Manager at ServiceNow since December 2023. Previous experience includes key roles such as Senior Support Analyst at Mincom Managed Services and various positions at the Queensland Department of Education, where significant contributions to the implementation and management of ServiceNow have been made. Notable achievements include leading training initiatives in Kuala Lumpur, redesigning notification systems across departments, and creating effective onboarding processes. Ryan possesses a robust educational background with certificates in Information Technology from TAFE Queensland Brisbane.
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