Sam Edwards is an experienced Senior IT leader with over 20 years in creating solutions using enterprise ITSM and CRM platforms, including ServiceNow and Remedy. Currently, Sam serves as the ServiceNow Product Owner and Architect at First American, focusing on improving and automating IT, people, and business processes. Notable accomplishments include the implementation of multiple ServiceNow modules and the simplification of employee onboarding into a streamlined, single shared service. Sam also transitioned the enterprise from a 'ticket' mentality to an orchestrated customer service capability, establishing a comprehensive Service Catalog and Self-Service Portal. Sam holds a Bachelor of Business Administration in Management Information Systems from Texas Tech University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices