Spence Tandy is a seasoned professional in customer success and account management, currently serving as a Customer Success Manager at ServiceNow since March 2024, where key contributions include founding a new team aimed at reducing downsell and enhancing client retention. Prior to this role, Spence held various positions at Emotive, including Director of Renewals & Risk and Manager of Renewals & Risk, where responsibilities encompassed overseeing a changing client portfolio and managing high MRR clients. Spence's experience also includes roles at WordStream, focusing on strategic marketing insights for SMB and agency clients, and positions in real estate sales at Berkshire Hathaway Homes Services. Educational background includes a Bachelor of Science in Environment and Resource Economics from the University of New Hampshire.
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