Thomas Hoffman has extensive experience in operations management, customer escalations, project leadership, and logistical planning across various industries. Hoffman served as a Delivery Assurance Manager at United Technologies, where responsibilities included overseeing delivery assurance for Engine & Environmental Control Systems while managing a team of approximately 20 professionals. Currently, as a Senior Account Escalation Manager at ServiceNow, Hoffman focuses on building trusted relationships with customers during escalations. Previous roles include Project Leader and Operations Coordinator at Kellogg, Brown, and Root Inc., and Project Implementation Lead at Shipcom Wireless, among others. Hoffman is a veteran of the United States Marine Corps, having held various leadership positions, including Second Lieutenant and First Lieutenant. Educational qualifications include an Associate's degree from Genesee Community College and a Bachelor’s degree in Criminal Justice from the State University of New York College at Brockport.
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