Thorsten Mäding is a digital transformation advisor at ServiceNow, bringing over 15 years of global IT support leadership experience. Previously, they served as the head of the service desk for Asia at DHL IT Services and led service desk operations for EMEA North at DEKRA. Their career spans various roles in project management and IT support, emphasizing continuous improvement and customer experience. Thorsten completed an apprenticeship in IT-system electronics, focusing on hardware, software, and business economics.
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