Trisha Burrell

Trisha Burrell is an accomplished ITSM Practice Leader at ServiceNow, with extensive experience in IT service management and process integration. Starting in 1997, Trisha held various roles including Operations Manager at Accenture, where significant contributions were made to the transformation of service management processes to ITIL standards, and as Incident and Service Request Management Process Manager at AIG, overseeing global process management and compliance. Trisha's leadership as Help Desk Manager and Senior Project Manager at J.H. Cohn LLP involved managing multi-tiered support teams for extensive end-user environments. Moreover, Trisha has a solid background in proposal response and cost modeling from the tenure at Tekmark Global Solutions. Trisha's educational foundation includes a focus on Business Administration from County College of Morris.