Joanne Grieves is a Knowledge Manager and technical content creator with over 15 years of experience in the software as a service industry. They have a demonstrated history of enhancing customer experience through self-service solutions, holding certification in KCS v6 Practices. Previously, Joanne worked at The Access Group from 2019 to 2024 and held the position of Digital Knowledge Manager at Sage from 2004 to 2010. Currently, they continue their role as Knowledge Manager at servicePath™, where they leverage their expertise to improve knowledge management practices.
Location
Newcastle Upon Tyne, United Kingdom
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