John Middleton

John Middleton has extensive work experience spanning over three decades. John started their career at Freddie Mac in 1993, where they held various roles, including Senior Accountant, Senior Business Application Analyst, and Senior Business Application Project Manager. During their time at Freddie Mac, they led teams, coordinated software development activities, and ensured the efficient resolution of system issues and enhancements.

In 2006, John joined Fannie Mae as a Senior Business Manager, where they were responsible for leading production activities and reengineering initiatives within Master Servicing. John also played a key role in product release planning and implementation for web-based loan delivery applications.

In 2011, John moved to Asurion (formerly N.E.W. Customer Service Companies, Inc), where they served as a Senior Product Manager. John led various initiatives, including the design and implementation of a national parts portal, Retail Claims Risk Mitigation, and network implementation of ServiceBench's V5 Service Job platform.

From 2017 to 2020, John worked at Anacomp, Inc. as the Senior Technical Product Manager and Head of Product. John created the product line vision for proprietary software and processes, resulting in the development of new revenue streams.

Currently, John is employed at ServicePower as a Senior Product Manager. In this role, they are responsible for the product leadership and vision for the ServiceDispatch and ServiceClaims platforms, working closely with clients and internal stakeholders to enhance the value of the product ecosystem.

John Middleton has a Bachelor of Science (B.S) and a Bachelor of Arts (B.A) degree in Marketing and Political Science. John obtained these degrees from Virginia Tech. In addition, they have a certification in Change Management from Prosci, which they obtained in June 2015. No further information about their education history is provided.