Suzanne Allen

Suzanne Allen is an accomplished professional with extensive experience in patient services operations and reporting, currently serving as Associate Director at Servier since April 2025, after progressing from Senior Patient Experience Manager and Patient Experience Manager roles. With a background in managing and optimizing HUB and Copay programs, Suzanne has a strong track record in developing operational processes, analyzing program data, and guiding teams to improve patient and healthcare provider experiences. Previous positions include Director of Patient Support Services at AllCare Plus Pharmacy, where Suzanne oversaw training and workflow management, and Supervisor of Premium Accounting at MAPFRE, focusing on staff development and performance metrics. Suzanne's early career included roles in billing and reimbursement at Boston Heart Diagnostics, where expertise in healthcare regulations and client management was honed. A graduate of Fitchburg State University with a Bachelor's Degree in Business Administration, Suzanne has demonstrated leadership through various initiatives and has received multiple awards for contributions to organizational goals.