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ServIT

ServIT's headquarters in Kennesaw, GA, United States

This department provides technical support and assistance to users experiencing issues with IT-related services.

Help Desk Support

The Technical Support Team at ServIT is dedicated to providing expert assistance and problem resolution for customers experiencing technical issues with their services and products. This team handles escalated support inquiries, offers troubleshooting through various communication channels, and ensures seamless operations by maintaining optimal system performance. They play a crucial role in enhancing customer satisfaction and retention by delivering timely and effective solutions.

Technical Support Team

The IT Operations team at ServIT is responsible for managing and maintaining the company's network infrastructure, ensuring optimal performance and reliability. This team, comprising roles such as Network Administrator and IT Manager, provides 24/7 monitoring and support through the Remote NOC, implements IT policies, and collaborates on technology solutions to enhance service delivery for clients.

IT Operations

This department oversees planning, execution, and completion of projects to ensure they meet organizational goals.

Project Management

This department oversees the coordination and delivery of services to ensure customer satisfaction and operational efficiency.

Service Management

This department is responsible for overseeing client accounts and ensuring customer satisfaction.

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Other teams

Technical Support Team

IT Operations

Project Management

Service Management

Account Management