Shelby Foister

Shelby Foister has a diverse work experience spanning over two decades. Shelby currently works at Servos as a Delivery Lead, a role they started in April 2022. Prior to this, Shelby worked as a Technical Consultant (ServiceNow) at Servos from August 2021 to April 2022.

Before joining Servos, Shelby worked at Hillsborough County for five years. From August 2018 to August 2021, they held the position of Solutions Architect - ServiceNow. In this role, they focused on delivering effective organizational change in an Agile development environment. Shelby also played a key role in designing, building, and launching CMDB and Hardware Asset Management systems.

Shelby also worked as a Systems Engineer at Hillsborough County from December 2016 to August 2018. In this role, they managed day-to-day data center operations and implemented fundamental changes using ITIL as a framework.

Prior to their tenure at Hillsborough County, Shelby worked at Charter Communications as an Enterprise IT Security Engineer. Shelby was responsible for managing the Centrify 2016 deployment project and participated in various technology migrations as part of the Charter/TWC/BHN merger.

Shelby also gained experience at Bright House Networks, where they held multiple roles. From October 2013 to May 2016, Shelby worked as an Enterprise IT Operations Engineer, providing support for ServiceNow, Centrify, and eFax environments. From February 2011 to October 2013, they served as a Systems Support Specialist, managing on-premise infrastructure and corporate Active Directory. Prior to that, from March 2005 to February 2011, Shelby worked as a Business Solutions Field Engineer, providing networking consultations and managing installations for business customers.

Shelby's earliest work experience was at TigerDirect.com, where they worked as an A+ Technician from 2003 to 2005, repairing customer hardware and providing network setup support. Shelby also worked at Southwest Florida College as an Assistant IT Administrator from 2001 to 2003.

Throughout their career, Shelby's roles have involved various aspects of IT service management, process improvement, system architecture, and technical support.

Shelby Foister attended Southwest Florida College from 2001 to 2003, where they studied Network Engineering and Database Administration. In terms of additional certifications, they obtained various certifications from ServiceNow, including Partner Pre-sales Specialization: Customer Service Management, ServiceNow Certified Application Developer, Micro-Certification - Virtual Agent, Suite Certification - CSM Professional, Micro-Certification - Performance Analytics, Micro-Certification - Predictive Intelligence, and Certified Implementation Specialist - Customer Service Management. Shelby also holds certifications such as ServiceNow Certified Systems Administrator, Apple Certified Associate - Mac OSX Integration, Project Management Professional, ITILv3 Foundation, Microsoft Certified Systems Administrator, Network+, and A+ Hardware / Software.