Glenn Lees is a highly experienced technical support professional with a diverse background in HVAC systems and telecommunications. Since retiring in May 2019, Glenn has served as an Application Support Specialist at Servpro Industries, Inc., where expertise in SERVPRO® applications is utilized for advanced service requests. Previous roles include Senior Technical Support Analyst at Dell, where responsibilities involved mentoring and managing customer communications, and Technical Analyst at Deloitte, focusing on network operations. Glenn has also held management positions at Dell, overseeing call center agents, and has extensive hands-on experience in HVAC systems, having owned and operated Lees Air Conditioning Service and worked in various technician capacities. Educational credentials include a degree in Commercial HVAC/Refrigeration from Tennessee State Area Vocational/Technical School.
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