Scott Laird

Customer Service Manager, Video Infrastructure & Services, Americas at SES

Scott Laird is an experienced professional in the telecommunications and broadcasting industries, currently serving as Customer Service Manager for Video Infrastructure & Services at SES Satellites since May 2014. In this role, Scott leads project management for service delivery and improvement projects, engages in high-level customer discussions, and aligns customer needs with sales projects and operational metrics. Previously, in roles such as Operations Manager, Uplink Engineer at PACSAT, and Transmission Engineer at Fox Sports Net, Scott developed training programs, transported satellite uplink technology for events, and helped broadcast thousands of sporting events annually. Early career experience as a photojournalist at KBMT-TV involved capturing and reporting local events, demonstrating a strong foundation in media and customer engagement.

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